Legal
Refund Policy
When we refund a subscription, and when we do not.
What we refund
If you were charged twice for the same period, we refund the duplicate in full.
If the service was unavailable for more than 24 hours in a row through our fault, we extend your subscription by the time lost, or refund it pro rata if you prefer.
If we end your access for a reason that is not yours, we refund the unused part of the period.
What we do not refund
We do not refund trading losses. The subscription pays for access to the signal service, not for a trading result.
We do not refund a period because the signals lost money, because you did not switch auto trading on, or because you did not connect a Deriv account.
How to ask
Write to zooxaiinfo@gmail.com with the email address on your account (or the one used at checkout) and the payment reference from the Payments screen or the payment email. We reply within three working days, and an approved refund reaches your original payment method through Razorpay within 5–7 working days.