Your data
Delete your ZOOX AI account
You can delete your account at any time. It is permanent and cannot be undone.
In the app
- Open ZOOX AI and go to Profile.
- Tap Delete account at the bottom of the screen.
- Read what will be deleted, tick the box and enter your password.
Your account is deleted immediately and you are signed out on every device.
Without the app
Email zooxaiinfo@gmail.com from the address registered on your account, with the subject “Delete my account”. We delete it and reply to confirm.
How long we keep it
Everything is kept while your account exists.
When you delete your account, we delete your name, email address, mobile number, Deriv accounts and tokens, trade history, settings, notifications and sessions straight away.
Payment and subscription records — amount, date and references — are kept for as long as tax law requires, currently up to eight years. They are no longer linked to your name or email.
Website purchase records — name, email address, phone number, the amount and references — are kept for as long as tax law requires, the same as other payment records.
Encrypted database backups are kept for 14 days, so deleted data disappears from them within that time. Server logs are kept for up to 30 days.
Your Deriv account
Deleting ZOOX AI does not touch your Deriv account or its money — it only ends our access. To be certain, also delete the API token in your Deriv account settings.